QUOTE(Nilan 666 @ Jun 13 2009, 01:20 AM)

My 30 gig was awesome until they upgraded the software, now it locks up, takes forever to start and the battery craps out at random times in spite of it being full.
That's very weird. Did you report it to them? There must be a way you can reset it from scratch, and uninstall-reinstall the software.
The only time i had trouble with my device (not the softtware though), was when we were on our way back from Atlanta and i guess it over heated in the car with the sun beating on it. The graphics were messed up. Miraculously, i left it on the border of my window, next to my bed, on a very very cold night (as if, but cold enough), and i didn't touch it for like three days or so and all the sudden the graphics were good.
I think something screwed up in the process with yours. When did you buy it? If it turns out they are to blame then i think they will send you another one.
I think the iPod is a better device, better quality, but you're right about iTunes. IT SUCKS. And actually, my brother has had a few issues with his iPod. I think sooner or later it will have some more issues.
It happens with such electronical devices.
I love the Zune because of the software, the point system, and the device is not as sophisticated, but i listen to the radio on it and i can buy a song then. The next generation will be all HD and touch screen (i think). That's definitely my Christmas gift!
If i were you, i'd try to let customer service know it's their blame and have them send one out to you while you send yours to them. I remember i did that with the old ..... Rio, was it? One of the first mp3s on the market. They sent a free one to me because the one i got was not working properly.